Comdial and FXT Guide de l'utilisateur

Corporate Call™ for Microsoft® Outlook®User’s GuideGCA70–363.02 05/00printed in U.S.A.

OptionsThe Options tab lets you customize the Corporate Call parameters.OptionDescriptionPause key restores orhides OutlookThe pause key brings Outloo

Registering Corporate Call – 7Introducing Corporate Call GCA70–363optionOptions Tab

Screen Pop OptionsThis dialog lets you configure how you wish the screen pops to perform.OptionDescriptionBeep when popping a call record This option

Registering Corporate Call – 9Introducing Corporate Call GCA70–363scrnpopScreen Pop Options Tab

Pager OptionsThis tab lets you configure Corporate Call to integrate with a paging system such asComdial’s Tracker Pager system, an external paging se

Registering Corporate Call – 11Introducing Corporate Call GCA70–363pagerPager Options Tab

Call HistoryFrom the Call History dialog, you can determine the type and quantity of calls that youwish Corporate Call to place in your call history l

Using Corporate CallOpening Corporate CallUsing Corporate Call requires that you merely click the appropriate button on the Calldrop-down menu in Micr

Using the Keyboard with Corporate CallCertain keyboard functions add flexibility to Corporate Call. The following illustrationsdetail those keyboard f

Using the CallBarCorporate Call places a CallBar on your desktop whenever Microsoft Outlook is runningon your PC. You can use the CallBar to access Co

Microsoft and Microsoft Outlook, Windows 95, 98, NT, Excel ,and Word are registered trademarksof Microsoft Corp., Redmond WA.

Using On-Line HelpTo access the on-line help file, click the Options button on the CallBar.Providing FeedbackIf you wish to provide Comdial with feedb

Conferencing CallsYou can establish both supervised and unsupervised conference calls with CorporateCall. By using the Conference dialog, you can sele

Controlling Do Not DisturbYou can use Corporate Call to turn on and off the Do Not Disturb condition at yourtelephone. Do so in the following manner:•

Hanging Up a CallTo hang up an active call,•Choose the Hangup button on the CallBar.•Click Hangup on the Call drop-down menu.—OR—•Press the + key on t

Identifying CallersCorporate Call supports caller identification when the central office provides the caller IDand caller name (this can be number-onl

Making CallsWith Corporate Call, you can place a call by typing the contact’s name, e-mail address,company name, phone number, or extension number (fo

Parking CallsYou can park any active call or pick up any calls left in park orbits. The dialog showswho is parked and who parked them. If you are park

Tagging CallsYou can tag a call with a text identifier that Corporate Call displays whenever this call isviewable. This feature is used for identifyin

Tracking a UserYou can track any party stored in the directory used by the Comdial QuikTrak pagersystem, and you can select more than one person to re

Transferring CallsYou can transfer active calls to other parties in the Outlook directories in both asupervised and unsupervised manner with Corporate

Contents1 Introducing Corporate Call ...1Describing Corporate Call ...1Describing Corporate Call Tel

Transferring to Voice MailWith this Corporate Call feature, you can send a call into someone’s voice mail box.The transfer to voice mail the dialog le

Viewing Call HistoryThe Call History log shows a list of calls you have both made and received.View your call history using either of the following ac

Notes

Installing Corporate CallRequirementsCorporate Call runs on a standard personal computer that meets the following softwareand hardware parameters:–Mic

Connecting the EquipmentYou can install Corporate Call as a network-based installation or as a stand-aloneinstallation.These installation schemes are

Appendix – 31Installing Corporate Call GCA70–363User's PCExchangeServerconnect1DigitalCommunicationsSystemSystem TelephoneSerial DataConnectionCo

Client-Server InstallationWhen installed as a client-server application, Corporate Call uses Comdial’swideopen.office telephony server software to pro

To install the wideopen.office software, refer to IMI89–235, wideopen.office InstallationGuide.After you have properly installed wideopen.office, inst

Locating Related PublicationsWhen performing the installation of the Corporate Call hardware, you will need to referto the related publications listed

IndexAAnswering Calls ...16CCall Answering...16Call Conferencing...17Call Hangup ...19Call

Hanging Up a Call ...19Holding a Call ...19Retrieving Held Calls...1

QQuikTrak Configuration...10RRegistering Corporate Call . 4, 5, 6, 7, 8, 9,10, 11, 12Related Publications...33SScreen Pop Options .

This manual has been developed by Comdial Corporation(the “Company”) and is intended for the use of its customersand service personnel. The informatio

GCA70–363.02 05/00Printed in U.S.A.

Introducing Corporate CallThis guide was developed based on the use of Corporate Call with a Comdial digitalcommunications system. Use of Corporate Ca

•stores call history records in an Outlook folder allowing call review, call backs, andreport printing,•supports drag and drop calling from web pages,

Describing Corporate Call Telephone DirectoriesCorporate Call reads its directory information from three sources:1. The directory stored in the phone

Registering Corporate CallThe Registration Dialog has two buttons. Clicking the http://www.comdial.com/ buttonwill take you to Comdial’s website, wher

Detailing the Configuration OptionsYou can configure Corporate Call to meet the needs of each user. The following pagesillustrate and describe the opt