Comdial IMPACT Guide de l'utilisateur

Impact Call User’s GuideRImpactCallPCcall001

1.5.4 Detailing the Call Display WindowsThis paragraph describes the Impact Call display windows.Active CallsThe Impact Call window shows you the foll

Active Call Display WindowThe Active Call window shows the currently active call. The Active Call window is always visible when ImpactCall is active.

Hide When Done With CallWhen you check this option, Impact Call automatically returns to the background when you are finished with acall.Beep When Pop

1.7 Using The KeyboardThe keyboard gives you access to most Impact Call functions.Typing a person’s name automatically highlights their telephone icon

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Using Impact CallThis section is broken down into two parts. The first part is basic call handling and the second part describesspecial-purpose Impact

2.2 Holding CallsTo place the current active call on hold, do one of the following:•Press the Hold/Retrieve key (Minus key).•Click the Hold/Retrieve b

2.4 Transferring CallsYou can transfer an active call to another station in either a supervised or unsupervised manner. (With asupervised transfer, yo

2.6 Dialing CallsTo dial a call,1.Click the Dial key on the toolbar.2. Select either the Local Directory or Personal Directory tab. Clicking once on a

2.6.2 Forwarding CallsUse Impact Call to forward calls to another station. The Call Forwarding feature has the following options:•Always Forward allow

Comdial strives to design the features in our communications systems tobe fully interactive with one another. However, this is not always possible,as

2.7 Tagging CallsTagging a call allows you to type a brief description of a call that will appear in the Active Calls dialog wheneverthe call is highl

2.8 Selecting The Station Operating ConditionsThis section describes the settings and modes you can set on your telephone.SilentThe Silent key lets yo

2.8.1 Making A Personal DirectoryImpact Call permits you to build and maintain a personal directory that contains calling information that ispersonal

2.8.2 Sending Messages*The Text Message window allows you to send messages to a station’s display, light a station’s message waitinglight, or do both.

2.8.3 Using The Tracker PagerIf your system has QuikTrack, you can page anyone who has a Comdial pager. You have a choice of how yousend the track mes

2.8.4 Configuring Action EventsImpact Call lets you determine how you want the system to handle telephone calls that you make or receive. Forexample,

Building The MacrosImpact Call uses keyboard macros to execute call event actions. A macro is a list of instructions that executecertain functions whe

Recording The Keystrokes5.Click OK to create the macro for this action.NOTE: Before you start, review the keystrokes in your mindor write them down.6.

Testing MacrosTo test a macro, open the Create/Edit Actions dialog, select the macro you wish to test, and click Test Play.Assigning ActionsAfter crea

IndexAAction Events, Configuring. . . 2–11Actions, Assigning...2–14Active Call Window ...1–7Always on Top...1–8Answering Calls

Contents1 Introducing Impact Call ...1–11.1 Using This Guide...

MMacros, Building ...2–12Menus, Drop-Down...1–4Message Waiting ...2–9Mouse, Using...1–9Mute...2

This manual has been developed by Comdial Corporation (the “Company”) and isintended for the use of its customers and service personnel. The informati

Charlottesville, Virginia 22901-2829RWorld Wide Web: http://www.comdial.com/Printed in U.S.A. GCA70–360.011/99

2.8 Selecting The Station Operating Conditions ...2–72.8.1 Making A Personal Directory ...

Introducing Impact Call1.1 Using This GuideThis user’s guide contains two sections.Section 1, Introducing Impact Call, familiarizes you with the softw

1.3 Starting The ProgramYour installer loaded the Impact Call software and arranged for it to be active at startup. If it isn’t active, you canstart t

1.4 Understanding Some Special TermsThere are a few specialized terms sprinkled through this publication. The following list defines a few of the more

1.5 Detailing The Impact Call ViewThe main Impact Call window provides an overview of the activity on the digital communications system.1.5.1 Using Th

1.5.3 Describing The Station Status IconsThe icons indicate the operational status of the stations. You can click one of the buttons from the tool bar