Comdial FX Series Guide de l'utilisateur

RDXP, DXP Plus, and FX SeriesDigital Communications System2ABC1 3DEF6MNO5JKL4GHI7PRS8TUV9WXY#0*SPEAKERMESSAGETRNS/CONFHOLDMUTETAPRMUTESHIFTSPEAKERINTE

1.3 Using Your SpeakerphoneOn the speakerphone-equipped models (8124S-**, 8112S-**, and8212S-**) the microphone and loudspeaker are farther away from

Feature Enable Code Disable CodeButtonMnemonicSpeed Dial,System✳ 100 ✳ 599Speed Dial,ProgrammingINTERCOM✳✳ 2Station LockINTERCOM#04 + codeLOCKTracker

NOTES

NOTES

This manual has been developed by Comdial Corporation (the“Company”) and is intended for the use of its customers andservice personnel. The informatio

Charlottesville, Virginia 22901-2829RWorld Wide Web: http://www.comdial.com/Printed in U.S.A. GCA70–249.058/97

Speakerphone User Guidelines• Both parties cannot talk at the same time. You must wait for silenceout of your loudspeaker before talking. You must sto

2ABC1 3DEF6MNO5JKL4GHI7PRS8TUV9WXY#0*SPEAKERMESSAGETRNS/CONFHOLDMUTETAPRMessage Button*TAP Button*Transfer/Conference Button*Speaker Button*Mute Butto

imp001SpeakerDialpadMUTESHIFTSPEAKERINTERC OMTRNS/C NFTAPHOLDOPERTUVPRS WXYDEFABCQZMNOJKLGHI087 9321#654RTransfer/ConferenceButtonMessageWaitingLightH

1.4 Knowing Your Telephone’s FunctionsYour telephone provides many versatile features for your use. Thesefeatures are explained in terms of what they

pressing this button and turning the shift light on before storing orautomatically dialing a speed dial number from the second tier.Speaker (not avail

1.5 Understanding What The Lights MeanThe lights (LEDs) on your telephone indicate the status of lines, features,and intercoms.Next to a Direct Statio

On steady (with telephone on hook and idle) = background music isturned on.Flashing = feature programming is in progress.Above the MUTE button:On stea

1.6 Adjusting The Telephone Pedestal(Models 8212S and 8212N only)Your telephone has an adjustable pedestal to allow you to select the mostcomfortable

Answering Calls2.1 Answering Outside CallsA call that rings on an outside line will sound long, single-tone burstsand will light the line status light

CERTIFIEDCERTIFIEDISO 9001Accredited by the Dutch Councilfor Accreditation for certificationand registration activities.CERTIFICATIONComdial's Qu

2.3 Answering Calls At Monitored StationsYour telephone may have the personal intercom number of anothertelephone appearing at a button location. You

2.4 Answering Night Transferred CallsThe system attendant can transfer incoming calls to a particular station orstations for off-hour ringing. Additio

2.5 Making A Call Pick-UpOften, the installer arranges several telephones together in a user group.If your telephone is so arranged, you can answer ca

2.6 Responding To A SubduedOff-Hook Voice AnnouncementYour installer can set your speakerphone to receive a Subdued Off-HookVoice Announcement (SOHVA)

This page remains blank intentionally.

Making Calls3.1 Making CallsThe 8212N and 8112N telephones require that you lift the handset beforeperforming any operations with the telephone. When

• To automatically dial a speed dial number stored at one of theprogrammable buttons on your station (8112N and 8212N),1. Lift handset and press TAP.2

3.3 Dialing ManuallyYou can manually dial a number over any telephone line you select. Or,if the installer assigned a prime line or the idle line pref

• To later redial the saved number,1. Lift handset or press line button.2. Press SAVE NUMBER REDIAL button (system automaticallydials the number that

• To interrupt the redialing procedure so that you can use yourtelephone to make a call,NOTE: You can only do this if the suspend automatic redial fea

Contents1Introducing The Telephone ... 1–11.1 UsingThisGuide ... 1–11.2 Overview...

3.6 Waiting For A Line (Queuing)If all the lines in a line group are busy, you can place your telephone in aqueue to await an idle line. When you shar

(The following instructions assume a tone-first default setting. Any usercan change a call to voice announce signaling by pressing theINTERCOM button

3.8 Camping On At A Busy StationAnd Waiting For An Automatic CallbackIf you call another station and receive a busy tone or a Do Not Disturbtone, you

3.9 Camping On At An Idle StationAnd Waiting For An Automatic CallbackIf you call another station and hear ringing but receive no answer, youcan press

3.10 Camping On At A Busy Station AndWaiting For An Answer (Call Waiting)If the telephone you have called is busy, you can send a call-waiting toneto

3.11 Overriding A CallOr A Do Not Disturb ConditionAt Another Telephone (Executive Override)You can override a call in progress or a Do Not Disturb co

3.12 Making A Subdued Off-HookVoice Announcement (SOHVA)You can make a subdued voice announcement to another station that isoff-hook and busy on a cal

Placing Calls On Hold4.1 Holding CallsYou can place a call on hold and pick it back up a short time later. With aregular hold, you can pick up the hel

NOTE: The TAP always retrieves the last number placed on hold,regardless of whether you have line appearance for the line onwhich the call is holding.

4.2 Handling Hold RecallsAfter a call has been on hold for a period of time (set by the installer ofyour system), the system will cause a hold recall

4PlacingCallsOnHold... 4–14.1 HoldingCalls... 4–14.2 HandlingHoldRecalls...

4.3 Parking CallsYou can place a call on hold in the system so that it can be answeredfrom any station that does not have line appearance for the call

4.4 Handling Park RecallsWhen a parked call times out of the system, it will return to yourtelephone in the form of a park recall (you will hear four

This page remains blank intentionally.

Transferring Calls5.1 Transferring Calls—ScreenedYou can answer a call at your speakerphone and transfer it to anothertelephone. If you first identify

5.2 Transferring Calls—UnscreenedYou can answer a call at your speakerphone and transfer it to anothertelephone. If you transfer the call without firs

5.3 MakingAHotTransferA hot transfer is a type of screened transfer. To perform a hot transfer,you voice announce the transfer over the speaker of the

5.4 Transferring Calls Using Quick TransferWhen the quick transfer method has been programmed by the installer, itallows you to do an automatic screen

Conferencing Calls6.1 ConferencingTelephonesTogetherWhen you join your speakerphone together with several other telephoneson the same call, the result

•To retrieve a line from hold and bring that party back intothe conference,1. Press TRANSFER/CONFERENCE.2. Press line button.3. Press TRANSFER/CONFERE

Using The OtherTelephone Features7.1 Blocking Voice-Announce CallsYou can prevent voice announcements from sounding over yourtelephone speaker if you

7.17 Using The Tracker Paging System ... 7–177.18 Using E and M Tie Lines ... 7–197.19 Mark Problem Line ...

7.2 Diverting Incoming Calls To Another StationCall diverting permits you to send an incoming call to another stationthat you have previously designat

7.3 Entering Account CodesIf the installer has arranged your system for account code entry* toenhance the SMDA reports, you may be signaled to enter a

7.4 Entering Authorization CodesAuthorization codes give you a walking class of service option. Walkingclass of service provides you with the ability

• To unlock your telephone,1. Press installer-programmed LOCK button.2. dial your authorization code (remember, include any pauses thatyou inserted wh

7.6 Listening To A Call Over TheTelephone Speaker (Group Listening)You can turn on the speaker in your speakerphone while you have thehandset lifted.

7.8 Monitoring A Conversation BetweenTwo Telephones (Service Observing)If your speakerphone provides the installer–programmed serviceobserving feature

7.10 Sending A Paging AnnouncementYour system provides an all-call or a zone page feature that you accessby dialing special codes. This arrangement so

7.11 Setting A Do Not DisturbCondition At Your StationThis feature keeps calls from ringing at your speakerphone, and makesyour station appear busy to

7.12 Setting The Volume ControlThe volume control on your telephone is a multipurpose control you canuse to set the volume of the ringer, the speaker,

• There are eight speaker loudness levels. Set these levels for thecurrent call as follows:1. While on a call and in speakerphone mode, press VOLUME U

This page remains blank intentionally.

• To set a permanent speaker, handset, or group listening loudnessfor all future calls,1. Press INTERCOM.2. Activate speaker, handset, or group listen

7.14 Switching The Dialing ModeBetween Pulse And ToneIf the telephone service in your locality is pulse (rotary dialing), theinstaller arranges your t

7.16 Using Direct Inward System Access (DISA)This feature allows you to call into the DXP digital communicationssystem from an external telephone. You

• To make a DISA call to an intercom number,1. Dial number for DISA line (listen for voice prompt if available).2. Dial extension number.3. If station

System Features Available To DISA Callers Default Dialing CodeAccount code entry ✳04Automatic route selection access 9Call waiting on busy ✳6Do not di

7.17 Using The Tracker Paging SystemThe Tracker Paging System option allows you to send call back andparked call messages to Tracker pagers assigned t

• To use Tracker to transfer a call to a park orbit for retrieval andtransmit the call’s park orbit code and caller ID information (ifavailable),1. An

7.18 Using E and M Tie LinesE & M tie line operation is typically used in applications where onegroup of users often need to call parties located

• To transfer a call over an E & M tie line,1. Answer the incoming call.2. Press the TRANSFER/CONFERENCE button.(You can eliminate this step if th

• To set up a conference call on an E & M tie line,1. Make first call.2. Press TRANSFER/CONFERENCE;callisplacedonholdautomatically.3. Select next

Introducing TheTelephone1.1 Using This GuideThis user’s guide describes your Comdial Impact telephone and tells youhow to use it.The sections in this

7.19 Mark Problem LineYour programmer can arrange the system so you can mark a line that isnot functioning properly. You do this by pressing a pre-pro

7.20 Using The IMIST ModuleImpact SCS 8212S and 8212N telephones equipped with the optionalIMIST module can support an IST device (modem, FAX machine,

This page remains blank intentionally.

Sending And ReceivingNon-Verbal Messages8.1 Lighting The Message-Waiting LightIf the system installer designates your speakerphone as a central messag

• To turn on the message-waiting light (and a broken dial tone) atan idle telephone,1. Press INTERCOM.2. Dial ✳ 3.3. Dial extension number of station

8.2 Sending Messages To LCD SpeakerphonesYou can set system-supplied messages at your station to be received anddisplayed by a calling LCD speakerphon

LCD MESSAGE LIST(Write the attendant supplied messages here.)Dial Code Message01 Back at (default message 1)02 Call (default message 2)03 Ask them to

8.3 Sending Response MessagesBy programming one or more RESPONSE MESSAGE buttons on yourspeakerphone, you can respond with a variety of messages to ma

This page remains blank intentionally.

ProgrammingYour Telephone9.1 Programming For Speed DialingSpeed dialing is a feature that lets you:•store and dial lengthy numbers using one or two bu

You can program many of the buttons on your telephone to enhance theunit’s versatility and usability. These programming instructions are foundin the f

Speed Dial Numbers(Programmable Buttons)11321431541651761871982092110 2211 2312 24Personal Speed Dial Numbers(Keypad Buttons)16273849510Programming Yo

9.2 Storing Speed Dial Numbers•To store an outside number as a speed dial number, proceedas follows:NOTE: Programming overwrites existing speed dial n

9.3 Storing DSS Numbers•To store an intercom number as a DSS number,NOTE: Storing DSS numbers at button locations will overwrite anypreviously stored

9.4 Storing The Feature ButtonsIf you find that you are using certain features often, you can createfeature access buttons to make operations easier.

You can store feature access codes at programmable buttons to provideyourself with one-button access to features that you use quite often. Tofind your

9.5 Storing The Response Message ButtonYou may program a RESPONSE MESSAGE button, which allows youto send an LCD message to a caller who has initiated

This page remains blank intentionally.

OperatingYourTelephoneWith A DSS/BLF Console10.1 OperatingYour TelephoneWith A DSS/BLF ConsoleThe IB24X, IB48X, and IB64X consoles have additional but

10.1.1 Accessing The Button LevelsThe IB24X and IB48X DSS/BLF consoles have four levels of buttons,quadrupling the consoles’ button capacity. The four

TroubleshootingYour TelephoneSymptom Possible CauseINTERCOM light flashing. Your messaging is set. PressINTERCOM,thendial#02andhang up.Station is ring

1.2 OverviewThis user’s guide covers five different telephone models. The overalloperation of each telephone is very similar, but there are severaldif

This page remains blank intentionally.

IndexAAccessCodes,Storing... 9–5—9–6Account Codes ... 7–3AdjustingTheTelephonePedestal..

ConferencingCalls... 6–1Conferencing Telephones Together ... 6–1DDialingAutomatically ...

LineGroups,Using ... 3–5ListeningToACallOverTheTelephoneSpeaker... 7–6MMaking a Subdued Off-Hook Voice Anno

RRedialFeature,Automatic... 3–4RedialingAPreviouslyDialedNumber... 3–3RedialingASavedNumber...

UUnderstandingWhatTheLightsMean ... 1–10Using Background Music... 7–13UsingDirectInwardSystemAccess ...

This page remains blank intentionally.

Appendix AQuick Reference GuideThis chart provides you with a quick reference guide of the featuredialing codes. If you wish, you can detach this shee

Feature Enable Code Disable CodeButtonMnemonicCall Forward,Ring—No Answer,All CallsINTERCOM ✳ 54INTERCOM#5FWDRACall Forward,Ring—No Answer,Personal Ca

Feature Enable Code Disable CodeButtonMnemonicLine Pick UpFrom AnyStation, Zones1–4INTERCOM65–68TAFS1–4Line Pick UpFrom AnyStation, AllZonesINTERCOM 6