Comdial DX-80 Manuel d'installation

Corporate Office DXInstallation Manual

System Overview8 Comdial Sept ‘04Finally, to handle the case in which the caller decides not to continue in the DX-80 UCD queue and wants the auto-att

Setting Up the System with Teleparameter98 Comdial, Inc Sept ‘04Business Hours Setup5046 Hour lunch service begins 00 - 24 A prompt for the Item numbe

Sept ‘04 Comdial, Inc. 99Corporate Office DX InstallationCall Transfer Information Setup5006 Sequence to return from busy on an internal call(Refer to

Setting Up the System with Teleparameter100 Comdial, Inc Sept ‘04Class of Service Setup7005 Maximum number of personal greetings allowed0 - 10 A promp

Sept ‘04 Comdial, Inc. 101Corporate Office DX InstallationClass of Service Setup7016 Default operator box during night service hours(Valid mailbox num

Setting Up the System with Teleparameter102 Comdial, Inc Sept ‘04Directory Box Setup2605 Maximum number of digits to collect from callers1 - 9 A promp

Sept ‘04 Comdial, Inc. 103Corporate Office DX InstallationHoliday Schedule Setup5052 Box to which calls are routed during holiday(Valid box number) A

Setting Up the System with Teleparameter104 Comdial, Inc Sept ‘04Line Information Setup1010 Line belongs to Line Group D?1 = Yes0 = NoA prompt for the

Sept ‘04 Comdial, Inc. 105Corporate Office DX InstallationMailbox Setup 2113 Class of service assigned to mailbox0 - 7 A prompt for the Item number re

Setting Up the System with Teleparameter106 Comdial, Inc Sept ‘04Mailbox Setup 2130 (With parameter 2134) Type of pager0 = None1 = Tone-only pager (no

Sept ‘04 Comdial, Inc. 107Corporate Office DX InstallationMailbox Setup 2151 (With parameter 2155) Number of times to run the message delivery cycle.0

Sept ‘04 Comdial 9Corporate Office DX Installation2. UNDERSTANDING INTEGRATION REQUIREMENTS2.1 Required Integration HardwareThis integration applies

Setting Up the System with Teleparameter108 Comdial, Inc Sept ‘04Mailbox Setup 2155 Number to call for message delivery(Phone or beeper number)A promp

Sept ‘04 Comdial, Inc. 109Corporate Office DX InstallationQuestion Box Setup2001 Action to take after questions are answered0 = Return1 = Say ‘Goodbye

Setting Up the System with Teleparameter110 Comdial, Inc Sept ‘04Question Box Setup2414 Answer type for Question 4 0 = Voice1 = DigitsA prompt for the

Sept ‘04 Comdial, Inc. 111Corporate Office DX InstallationQuestion Box Setup2425 If the answer type is digits, minimum number of digits that must be e

Setting Up the System with Teleparameter112 Comdial, Inc Sept ‘04Question Box Setup2436 If the answer type is digits, maximum number of digits that ca

Sept ‘04 Comdial, Inc. 113Corporate Office DX InstallationQuestion Box Setup2446 Number of seconds of silence before Voice Mail determines caller has

Setting Up the System with Teleparameter114 Comdial, Inc Sept ‘04Routing Box Setup2305 Single-digit dialing destination for digit 5(Valid box number)

Sept ‘04 Comdial, Inc. 115Corporate Office DX InstallationRouting Box Setup2317 Basis used to route call 0 = Digits dialed1 = Day of week2 = Sequence

Setting Up the System with Teleparameter116 Comdial, Inc Sept ‘04VM.CFG Setup 9026 responsetime= See the Installation Manual.VM.CFG Setup 9099 pa.init

Sept ‘04 Comdial, Inc. 117Corporate Office DX InstallationVM.CFG Setup 9165 externalfax See the Installation Manual.VM.CFG Setup 9166 faxtimeout= See

Understanding Integration Requirements10 Comdial Sept ‘042.4 Supporting DocumentationThe following Comdial publications are available for reference w

Setting Up the System with Teleparameter118 Comdial, Inc Sept ‘04VM.CFG Setup 9282 qboxdataprinteject See the Installation Manual.VM.CFG Setup 9283 qb

Sept ‘04 Comdial, Inc. 119Corporate Office DX InstallationVM.CFG Setup 9389 noserialmwrefresh See the Installation Manual.VM.CFG Setup 9390 basiccpton

Setting Up the System with Teleparameter120 Comdial, Inc Sept ‘04This Page Intentionally Left Blank

Sept ‘04 Comdial, Inc. 121Corporate Office DX InstallationAPPENDIX B. CUSTOMIZING THE CORPORATE OFFICE DX CONFIGURATIONB.1 Setting the Defaults The

Customizing the Corporate Office DX Configuration122 Comdial, Inc Sept ‘04B.3 Checking Box Information SettingsThe entries in this section are defaul

Sept ‘04 Comdial, Inc. 123Corporate Office DX InstallationB.4 Checking the Voice Mail Configuration (VM.CFG) FileThe entries in this section are defa

Customizing the Corporate Office DX Configuration124 Comdial, Inc Sept ‘04B.5 Checking the TRANS.TXT FileThe entries in this section are default scre

Sept ‘04 Comdial, Inc. 125Corporate Office DX InstallationThe contents of the Trans.TXT file are as follows.Default TRANS.TXT File EntriesFile Entry R

Customizing the Corporate Office DX Configuration126 Comdial, Inc Sept ‘04a9byd25=3201a9byd26=3202a9byd27=3203a9byd28=3204a9byd29=3205UCD overflow 2 f

Sept, ‘04 Comdial 127Corporate Office DX InstallationAaccess to group boxes 75access to p.a. 75Adjusting Mailbox Information 94Automatic Mailbox Login

Sept ‘04 Comdial 11Corporate Office DX Installation2.6 Layout of DX-80 Corporate Office Board (Flash) COM2 (DX-80 VMII)COM1 (Dx-80 VM)COM1 (DX-80 VMI

Index128 Comdial Sept, ‘04RRecording a Call 41Remote Connection 28Restoring Files 36Restoring Names, Greetings, and Messages 36Restoring the Database

Sept, ‘04 Comdial 129Corporate Office DX Installation

IMI72-005 Rev 6 Sept ‘04

Understanding Integration Requirements12 Comdial Sept ‘04Figure 1-2 Corporate Office DX Jumper and Port Designations (p/n 7271C and p/n 7270C

Sept ‘04 Comdial 13Corporate Office DX Installation2.7 Corporate Office DX (Hard Drive)Figure 1-3 Corporate Office DX with Hard Drive (p/n 7270C)Pow

Understanding Integration Requirements14 Comdial Sept ‘042.8 Describing the Connectors, Ports, and JumpersThe following connectors, ports, and jumper

Sept ‘04 Comdial 15Corporate Office DX InstallationJ11-4 (marked LBA MODE on DX-80 VMII) (HD and CF): Compact Flash and/or Hard drive can be used. Th

Understanding Integration Requirements16 Comdial Sept ‘042.9 Installing the Corporate Office DX BoardThe Corporate Office DX Voice Mail board mounts

Sept ‘04 Comdial 17Corporate Office DX Installation2.10 Upgrading the Corporate Office DXUpgrades for the Corporate Office DX Voice Mail include:• 4

ii IMI72-005 Version 6 Sept, ‘04Corporate Office DXInstallation ManualDX-80, Corporate Office DX, and Digitial Extension Telephone (DET) are trademar

Understanding Integration Requirements18 Comdial Sept ‘048. Refer to Section 4, beginning on page 18 for programming the additional ports. .Figure 1-

Sept ‘04 Comdial. 19Corporate Office DX Installation3. COMMUNICATING WITH THE SYSTEMWith the release of DX-80 software version F32, and the Corporate

Communicating with the System20 Comdial Sept ‘043.2 Configuring for a Direct ConnectionEach 7270C Corporate Office DX board is shipped with a small 9

Sept ‘04 Comdial. 21Corporate Office DX Installation6. Keylink will invoke its Auto-Baud detect routine until a match is found. Once connected, the

Communicating with the System22 Comdial Sept ‘043.2.2 CONFIGURATION OPTIONS ON THE CORPORATE OFFICE DXSome changes to the configuration of the Corpor

Sept ‘04 Comdial. 23Corporate Office DX InstallationFigure 1-11 Host.INI File Content (DX80 VM version)6. Reviewing the displayed file, the followin

Communicating with the System24 Comdial Sept ‘04Port: this defines the Com Port to use for pass-through communications. This value must be set to “2

Sept ‘04 Comdial. 25Corporate Office DX Installation10. Next, select Call and Disconnect from the drop down-menu.11. Then, select File and Exit from

Communicating with the System26 Comdial Sept ‘042. Enter the password when prompted and press Enter. If a password has not been set, just press Ente

Sept ‘04 Comdial. 27Corporate Office DX Installation7. Using the Browse button, locate and click on the file name you wish to transfer, then click on

Sept, ‘04 Comdial iCorporate Office DX InstallationTABLE OF CONTENTSChapter 1. System Overview1.1 Identifying the Corporate Office DX ...

Communicating with the System28 Comdial Sept ‘043.4 Configuring for a Remote ConnectionWith DX-80 software release F32 and the on-board modem built i

Sept ‘04 Comdial. 29Corporate Office DX Installation6. Position the cursor at the beginning of “OFF”, and change to “ON”. When you have made the cha

Communicating with the System30 Comdial Sept ‘043.5 Reconfiguring for Local Access1. The first requirement for reconfiguring the system for a local

Sept ‘04 Comdial. 31Corporate Office DX Installation4. Press the reset button on the voice mail board. After a few seconds, a menu will be displayed

Communicating with the System32 Comdial Sept ‘047. Using a text editor on your PC, open the file and locate the line that determines the modem status

Sept ‘04 Comdial. 33Corporate Office DX Installation16. Remove the jumper from J11-5.17. Press the reset button on the DX voice mail card.18. Insta

Communicating with the System34 Comdial Sept ‘04Saving and restoring files is accomplished by using the built-in utilities provided with each Corporat

Sept ‘04 Comdial. 35Corporate Office DX Installation3. Press the reset button on the voice mail board. After a few seconds, a menu will be displayed

Communicating with the System36 Comdial Sept ‘042. To change the storage location of the greetings, names, and messages files, select Transfer/Receiv

Sept ‘04 Comdial. 37Corporate Office DX Installation• GT*.*=Message Files• NM*.*=Names Files• MG*.*=Recorded Messages Files2. Retrieve the greetin

ii Comdial Sept, ‘043.4 Configuring for a Remote Connection ... 283.5 Reconfiguring for Lo

Communicating with the System38 Comdial Sept ‘04This Page Intentionally Left Blank

Sept ‘04 Comdial. 39Corporate Office DX Installation4. UNDERSTANDING SUPPORTED FEATURES4.1 Feature Comparison MatrixThe following matrix compares th

Understanding Supported Features40 Comdial Sept ‘044.2 Automatic Mailbox LoginWhen an extension user presses the “Voice Mail” button on his/her telep

Sept ‘04 Comdial. 41Corporate Office DX InstallationIf an extension is busy, and the extension user has set call-forward-busy to Voice Mail, then the

Understanding Supported Features42 Comdial Sept ‘04When the DX-80 queues a call while waiting for an agent to become available, the DX-80 can play its

Sept ‘04 Comdial. 43Corporate Office DX Installation4.8 Call ForwardingDepending on the transfer type selected, calls presented to a voice mail user

Understanding Supported Features44 Comdial Sept ‘044.10 Time/Day AnnouncementsBy utilizing specific Routing Box Greetings, unique announcements can b

Sept ‘04 Comdial. 45Corporate Office DX Installation5. CONFIGURING THE PHONE SYSTEM PROGRAMMINGThis section contains general, step-by-step instructio

Configuring the Phone System Programming46 Comdial Sept ‘045.2 Configuring the DX-80 for Voice MailProgramming Abstract• Set the Voice Mail Table to

Sept ‘04 Comdial. 47Corporate Office DX Installation5.3.2 PROGRAM UCD GROUP MEMBERS06-01-(01 thru 24)-03-01 (UCD Group “Members” where 01 thru 24 is

Sept, ‘04 Comdial iiiCorporate Office DX Installation5.3.5 Program No Answer Call Forward ...

Configuring the Phone System Programming48 Comdial Sept ‘046. Press the HOLD button to return to the previous menu level or press the VOLUME button t

Sept ‘04 Comdial. 49Corporate Office DX Installation06-02-(1 thru 3)-02-02 (VM Table – Prefix Table – CO Recall, where 1 thru 3 = Tenant Group)1. Pre

Configuring the Phone System Programming50 Comdial Sept ‘043. Input the digits required to delete the current recording in this subscriber MB.4. Pre

Sept ‘04 Comdial. 51Corporate Office DX InstallationTo set up No Answer Call Forward:1. Press [next]. The display will read:2. Press [n_ans]. The

Configuring the Phone System Programming52 Comdial Sept ‘045.4 Programming the DX-80 via PC-DBANote: PC-DBA is a DOS-based programming utility.1. En

Sept ‘04 Comdial. 53Corporate Office DX Installation2. Use the arrow keys to highlight “Category 2.” Then press [Enter].Figure 1-22 Configuring Exte

Configuring the Phone System Programming54 Comdial Sept ‘04Press “N” to abort changes and leave all data unchanged.Press “Y” (yes) to continue with th

Sept ‘04 Comdial. 55Corporate Office DX Installation5. Use the arrow keys and [Page Up][Page Down] to highlight the member to program. Then press [En

Configuring the Phone System Programming56 Comdial Sept ‘0411. Press [Escape] again to return to the Database Programming menu.5.4.3 PROGRAM VOICE M

Sept ‘04 Comdial. 57Corporate Office DX Installation9. You will then be prompted to “Save Current Setting?”Press “N” to abort changes and leave all d

iv Comdial Sept, ‘04Appendix A. Setting Up the System with TeleparameterA.1 Using Teleparameter to Set Up a New System ...

Configuring the Phone System Programming58 Comdial Sept ‘045.4.5 PROGRAM VOICE MAIL DIALING RATIO1. Use the arrow keys to highlight “Call Handling.”

Sept ‘04 Comdial. 59Corporate Office DX Installation2. Press [Enter] until the appropriate time displays. (The default is 10 seconds.) In the follow

Configuring the Phone System Programming60 Comdial Sept ‘045.4.7 PROGRAM AUTOMATIC CO LINE RINGING MODES1. Use the arrow keys to highlight “System A

Sept ‘04 Comdial. 61Corporate Office DX Installation7. In the Eve fields, input new beginning and end times for the Evening service mode if the defau

Configuring the Phone System Programming62 Comdial Sept ‘044. Input the CO Line, Hunt Group or Virtual Number directory number where ringing for this

Sept ‘04 Comdial. 63Corporate Office DX Installation6. CORPORATE OFFICE DX SETUPThe Voice Mail card contains a default database with a setup configur

Corporate Office DX Setup64 Comdial Sept ‘04Routing Box 801 • Answers All Calls During Non-day/lunch Hours• Owned By Mailbox 70Routing Box 821 • Ro

Sept ‘04 Comdial. 65Corporate Office DX Installation6.2 Available Setup TechniqueThere are two techniques you can use to set up Voice Mail: • Attac

Corporate Office DX Setup66 Comdial Sept ‘04• KeyLink communications software (provided with all Voice Mail cards)This equipment is necessary becaus

Sept ‘04 Comdial. 67Corporate Office DX InstallationBusiness Hours Worksheet (System Supervisor Completes)Specify the time of daythe automated attenda

Sept ‘04 Comdial. 5Corporate Office DX Installation1. SYSTEM OVERVIEW1.1 Identifying the Corporate Office DXThis document references two models of t

Corporate Office DX Setup68 Comdial Sept ‘04Subscriber Mailbox Information Worksheet (System supervisor completes for each mailbox subscriber) x*If sp

Sept ‘04 Comdial. 69Corporate Office DX InstallationSubscriber Schedule Worksheet (System Supervisor Completes)Photocopy this page, then complete the

Corporate Office DX Setup70 Comdial Sept ‘04Routing Worksheet (System Supervisor Completes)Refer to section 3.2 to familiarize yourself with the funct

Sept ‘04 Comdial. 71Corporate Office DX Installation6.5.1 SPECIFYING SYSTEM INFORMATIONSystem Information screens contain system setup information th

Corporate Office DX Setup72 Comdial Sept ‘046.5.1.3 Setting Up the Line Information Screen1. From the System Information menu, select LINE INFORMATI

Sept ‘04 Comdial. 73Corporate Office DX Installation6.5.1.6 Setting Up the Class of Service ScreenEach mailbox on the system is assigned a class of s

Corporate Office DX Setup74 Comdial Sept ‘04CLASS OF SERVICE NAMEUse this field to give the class of service a meaningful name. This helps remind you

Sept ‘04 Comdial. 75Corporate Office DX InstallationAUTOMATICALLY DELETE NEW MESSAGES AFTER X DAYSThe Voice Mail deletes new messages from mailboxes b

Corporate Office DX Setup76 Comdial Sept ‘04OPERATOR BOX (DAY) (NIGHT)When a caller is listening to a mailbox greeting, one of the options is to dial

Sept ‘04 Comdial. 77Corporate Office DX InstallationAfter the defined number of hold prompts have been played, the Voice Mail goes back to the caller

System Overview6 Comdial Sept ‘041.2.2 WHAT IS VOICE MAIL?The term “voice mail” refers to systems that can record a voice message and treat it like a

Corporate Office DX Setup78 Comdial Sept ‘046.5.2 SPECIFYING BOX INFORMATION6.5.2.1 What Is a Box?When the Voice Mail answers a call, it processes i

Sept ‘04 Comdial. 79Corporate Office DX Installation6.5.2.3 Accessing Box Information Screens1. From the Line Status screen, press <F10>. The

Corporate Office DX Setup80 Comdial Sept ‘043. Press <Enter> to move the cursor moves to the OWNER field. So that more than one greeting can b

Sept ‘04 Comdial. 81Corporate Office DX InstallationBLINDThe Voice Mail transfers the call by dialing the number, then dropping out of the call. It t

Corporate Office DX Setup82 Comdial Sept ‘046.5.2.6 Creating Subscriber MailboxesOnce you set up Prototype mailbox 9994, you can now efficiently set

Sept ‘04 Comdial. 83Corporate Office DX Installation2. Press <Enter> to move the cursor to the FIRST NAME field. Enter the mailbox owner’s fir

Corporate Office DX Setup84 Comdial Sept ‘04PAGER TYPEThe Voice Mail supports both Tone and Digital pagers in this section of the mailbox programming.

Sept ‘04 Comdial. 85Corporate Office DX InstallationMINUTES BETWEEN CALLSIf you enter a number greater than 1 in the TIMES TO CALL field, this field i

Corporate Office DX Setup86 Comdial Sept ‘04The owner of a mailbox can call in and remotely change the first Message Notification number, but cannot u

Sept ‘04 Comdial. 87Corporate Office DX InstallationREPEATEnter the number of successful calls to each telephone number. A successful call is general

Sept ‘04 Comdial. 7Corporate Office DX Installation1.3.1 UNDERSTANDING ROUTING BOXESRouting boxes are used to answer incoming calls, play a listing o

Corporate Office DX Setup88 Comdial Sept ‘04The owner of a mailbox can call in remotely and turn his/her Message Delivery feature on or off, or change

Sept ‘04 Comdial. 89Corporate Office DX Installation9. Confirm that the ENABLED field is set to Yes for all four personal distribution lists. This a

Corporate Office DX Setup90 Comdial Sept ‘046.5.2.9 Recording Routing Box GreetingsAs described in section 2.4.5.2, the following procedure guides yo

Sept ‘04 Comdial. 91Corporate Office DX Installation7. To record the first greeting for the Routing box, press 2. The system prompts you to enter th

Corporate Office DX Setup92 Comdial Sept ‘046.6.3 RETRIEVING MESSAGES FROM YOUR VOICE MAILBOX1. When messages are waiting in your voice mailbox, the

Sept ‘04 Comdial, Inc. 93Corporate Office DX InstallationAPPENDIX A. SETTING UP THE SYSTEM WITH TELEPARAMETERThis section provides instructions on usi

Setting Up the System with Teleparameter94 Comdial, Inc Sept ‘045. From the Supervisor’s menu, press 9 to modify system parameters. The system promp

Sept ‘04 Comdial, Inc. 95Corporate Office DX InstallationA.1.1.3 Creating Other Box Types and Adjusting InformationTo create other types of boxes, yo

Setting Up the System with Teleparameter96 Comdial, Inc Sept ‘04Account Number Box Setup2707 Action to take if account number was previously collected

Sept ‘04 Comdial, Inc. 97Corporate Office DX InstallationACD Box Setup 2527 Action to take if all extensions are busy0 = Queue the call1 = Go to anot