Comdial 8312S Guide de l'utilisateur

RDXP, DXPPlus, and FX SeriesDigital Communications SystemsLCD SpeakerphoneSystem Reference ManualMUTESHIFTSPEAKERINTERCOMTRNS/CNFTAPHOLDOPERTUVPRS WXY

NOTE: Pressing any button (mute, hold, etc.) on the speakerphonewhile in full-duplex mode causes the system to perform the“speech training” test again

• To create a feature access button,1. Press OPTIONS.2. Press NEXT until the FEAT option appears.3. Press FEAT.4. Press NEXT repeatedly until desired

9.5 Storing The Response Message ButtonYou may program a RESPONSE MESSAGE button, which allows youto send an LCD message to a caller who has initiated

You may save as many different fixed RESPONSE MESSAGE buttonsas you need.• To store a fixed RESPONSE MESSAGE button,1. Press INTERCOM.2. Dial ✳✳6.3. P

9.7 Setting A Reminder AlertYoucansetuptotworeminderalertstosoundatyourLCDspeakerphone so that you will remember important regular events (adaily 10:0

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Using TheAttendant Features10.1 Creating The LCD MessagesSystem users send and receive non-verbal messages for display on theirLCD speakerphones. User

Example: Create the LCD message “TAKE MESSAGE” and program itinto message location number 3.1.Press INTERCOM,dial✳#0✳12.2.Dial 03#.3. Dial code number

Letter Code Table For LCD MessagesCharacter Code Character Code Character CodeA 21 a 24 SPACE 12B 22 b 25 ; 17C 23 c 26 / 18D31d34“19E 32 e 35 . 27F 3

LCD Message ListMsg. Message Text Letter Codes— Sample73 24 64 74 56 3501* Back at02* Call03* Ask them to hold04* Take a message05* I will call back06

10.2 Disabling A StationYou can disable a station and make it unavailable for system use if itbecomes unusable for some reason.• To disable a station,

•If you are using a handset and the other party is using a speakerphone,avoid breathing heavily into your microphone. Avoid other sounds thatmay affec

10.3 Disabling A Telephone LineYou can disable a line and make it unavailable for system use if itbecomes unusable for some reason.• To disable a line

10.4 Enabling Or Disabling Message WaitingYou can enable or disable the message-waiting feature that was assignedto a user through their class of serv

10.5 Naming The System TelephonesYou can assign a name that is either a personal name or a group name toeach system telephone. This name can be up to

Letter Code Table For LCD MessagesCharacter Code Character Code Character CodeA 21 a 24 SPACE 12B 22 b 25 ; 17C 23 c 26 / 18D 31 d 34 “ 19E 32 e 35 .

Station Name Record Sheet(Copy this sheet if you need more record space.)Ext. Station Name Letter Codes— Sample73 24 64 74 56 35Using The Attendant Fe

Station Name Record Sheet(Copy this sheet if you need more record space.)Ext. Station Name Letter CodesGCA70–250 Using The Attendant FeaturesLCD Speak

10.6 Naming The Telephone LinesYou can assign names to lines to aid users in identifying the proper lineto use. A line name can be up to seven letters

Letter Code Table For LCD MessagesCharacter Code Character Code Character CodeA 21 a 24 SPACE 12B 22 b 25 ; 17C 23 c 26 / 18D 31 d 34 “ 19E 32 e 35 .

Line Name Record Sheet(Copy this sheet if you need more record space.)Line Line Name Letter Codes— Sample73 24 64 74 56 35Using The Attendant Features

10.7 Printing Station MessageDetailed Accounting (SMDA) ReportsThe system collects detailed call activity data for all stations and makesthis availabl

2ABC1 3DEF6MNO5JKL4GHI7PRS8TUV9WXY#0*SHIFTMUTESPEAKERTRNS/CONFHOLDTAPMESSAGETelephone SpeakerDialpadHandsetProgrammableButtonsSpeaker Button*Microphon

• To obtain station reports with call information sorted by stations,1. Press INTERCOM.2.Dial ✳# 0 ✳ 82.3. Dial 2.4. Enter station number,—OR—dial # f

• To obtain a printout of the automatic report (if programmed)regardless of time and date set by installer),1. Press INTERCOM.2.Dial ✳# 0 ✳ 82.3. Dial

10.8 Setting The Night Transfer Of Ringing ModeYou can enable an operating mode that automatically transfers allincoming calls to a particular telepho

10.9 Setting The System ClockThe system clock provides a date and time for display at LCDspeakerphones connected to the system.• To program the system

10.10 Storing The System Speed Dial NumbersYou can store up to 500 system speed dial numbers at your attendanttelephone. Typically, these are numbers

8. Dial next storage location, store line choice and speed dialnumber, and press TRANSFER/CONFERENCE.9. Repeat previous step until all numbers are sto

10.11 Transferring The Attendant CallsTo The Alternate Attendant TelephoneThe system installer can arrange for another telephone to serve as analterna

10.12 Using The Overflow TransferBy using this feature during peak calling periods, calls that normally ringat your station will also ring at the over

10.13 Using The Digital Voice Announce OptionThe Digital Voice Announce (DVA) is an optional external device. Itstores pre-recorded announcements and

• To record a DVA message,1. Press INTERCOM.2. Dial ✳ #0✳06.3. Dial 1.4. Choose voice source,•dial 1 to speak message into handset,•dial 2 to play tap

Interactive Buttons(NOT programmable)LCD AlphanumericDisplayTransfer/ConferenceButtonHoldButtonIntercomButtonProgrammableButtonsMUTESHIFTSPEAKERINTERC

• To play a previously recorded DVA message,1. Press INTERCOM.2. Dial ✳ #0✳06.3. Dial 2.4. Dial 10–43 to choose message type (see Table Of Messages on

5. Dial 937 to confirm delete,—OR—dial ✳ to deny delete.6. Dial 10–43 to choose next message type to delete.• To completely erase all DVA messages (fo

Table Of DVA MessagesRecord DVA messages (types 10 through 25) here.(Copy this sheet if you need more record space.)Number* Message Type Message10 Wel

Table Of DVA MessagesRecord DVA messages (types 26 through 43) here.(Copy this sheet if you need more record space.)Number* Message Type Message26 Rec

10.14 Using The Special Attendant ButtonsIn addition to the many feature buttons the system can make available toany station, the DXP provides the att

• To forward all calls to an alternate attendant,1. Press the installer-programmed ALTERNATE button. If analternate attendant is programmed, the light

• To determine how many calls are queued at the attendantposition and awaiting service (on hold, parked, or ringing),1. Press the installer-programmed

10.15 Viewing The System Status LogThe system status log gives you information about the status of yoursystem. Status log entries include: system rese

• To view the log,1. Press the SYSTEM STATUS button (the button flashes red whenthe log contains entries).2. Press the SYSTEM interactive button to di

10.16 Operating Your TelephoneWith A DSS/BLF ConsoleThe IB64X, IB48X, and IB24X DSS/BLF consoles have additionalbuttons and status lights that extend

1.3 Understanding The Display AbbreviationsThis chart identifies the interactive button abbreviations thatappear in your display.Abbreviation Feature

10.16.1 Accessing The Button LevelsThe IB24X and IB48X DSS/BLF consoles have four levels of buttons,quadrupling the consoles’ button capacity. The fou

TroubleshootingYour TelephoneSymptom Possible CauseINTERCOM light flashing. Your messaging is set. PressINTERCOM,thendial#02andhang up.HOLD light flas

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IndexA SectionAccessCodes,Storing... 9–8Account Codes ... 7–4AdjustingTheDisplayCo

Calls,DivertingToAnotherStation... 7–3Calls,Forwarding... 7–6Calls,Holding...

EandMTieLines,Using... 7–24FFeatureButtons,StoringThe... 9–5ForwardingCalls ...

MakingIntercomCalls... 3–10MessageWaitingLight,LightingThe... 8–1Messages,CreatingLCD...

RRedialFeature,Automatic... 3–5—3–6RedialQueue ... 3–5—3–6RedialingAPreviouslyDialedNumber...

StoringTheResponseMessageButton... 9–7StoringTheSystemSpeedDialNumbers... 10–20SwitchingTheDialingModeBetweenPulseAndT

UsingThisGuide... 1–1Using Your Speakerphone ... 1–3VViewingTheSystemStatusLog ...

Abbreviation Feature DefinitionCALLBK I Will Call Back Respond to a SOHVA call with anon-verbal message.CLEAR Clear Features Stores a button that clea

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Appendix AQuick Reference GuideThis chart provides you with a Quick Reference Guide of the featuredialing codes. If you wish, you can detach these pag

Feature Enable Code Disable CodeButtonMnemonicCall Forward,Ring-No Answer,All CallsINTERCOM ✳ 54+ extension numberINTERCOM # 5 FWDRACall Forward,Ring-

Feature Enable Code Disable CodeButtonMnemonicLine Group 1 INTERCOM 9 LNG01Line Groups2-11INTERCOM 80-89 LNG02-11Line Groups12-16INTERCOM 60-64 LNG 12

Feature Enable Code Disable CodeButtonMnemonicPersonalRinging TonesINTERCOM✳✳ 4 +tonecode (1-8)Redial LastDialed Number#Remote StationDisableINTERCOM

NOTE: The dialing codes provided in this quick reference guide aredefault values. Your system installer has the ability torenumber these codes.The fol

NOTES

NOTES

NOTES

This manual has been developed by Comdial Corporation (the “Com-pany”) and is intended for the use of its customers and service personnel.The informat

Abbreviation Feature DefinitionMSG Message Turns on message waiting lightat another station.MUSIC Background Music Turn on the background musicat your

Charlottesville, Virginia 22901-2829RWorld Wide Web: http://www.comdial.com/Printed in U.S.A. GCA70–250.058/97

Abbreviation Feature DefinitionSAVE Save Number Permanently saves last number youdialed. When chosen as a feature,stores a button that provides thefun

1.4 Knowing Your Speakerphone’s FunctionsYour speakerphone provides many versatile features for your use. Thesefeatures are explained in terms of what

Microphone Opening•Allows hands-free operation of speakerphone (speak clearly towardmicrophone opening)Mute Button•Keeps the person on the line from h

CERTIFIEDISO 9001Accredited by the Dutch Councilfor Accreditation for certificationand registration activities.CERTIFICATIONComdial's Quality Man

Transfer/Conference Button•Transfers calls•Sets up conference callsVolume Control•Regulates the volume of the ringer, speaker, handset, headset,backgr

Next to an intercom button:•Steady green with a quick flash = you are using your intercom.•Fluttering red = an LCD message is set on your telephone fo

1.6 Adjusting The Telephone Pedestal(Models 8312S, 8324S, and 8324F only)Your telephone has an adjustable pedestal to allow you to select the mostcomf

Answering CallsNOTE: Throughout this book, all references to fixed buttons areprinted in upper case bold type, for example “Press theINTERCOM button.”

• After you have answered an outside call at your station, yourLCD will display HOLD, TRANS, and CONF:1. Press HOLD to place the call on hold at your

2.3 Answering Calls At Monitored StationsYour telephone may have the personal intercom number of anothertelephone appearing at a button location. You

2.4 Answering Night-Transferred CallsThe system attendant can transfer incoming calls to a particular station orstations for off-hour ringing. Additio

2.5 Making A Call Pick-UpThe installer often arranges several telephones together in a user group.If your telephone is so arranged, you can answer cal

2.6 Responding To A SubduedOff-Hook Voice AnnouncementYour installer can set your LCD speakerphone to receive a SubduedOff-Hook Voice Announcement (SO

Making Calls3.1 Dialing ManuallyYou can manually dial a number over any telephone line you select. Or,if the installer assigned a prime line or the id

Contents1Introducing The LCD Speakerphone ... 1–11.1 UsingThisGuide ... 1–11.2 Using Your Speakerphone ...

3.2 Dialing AutomaticallyThis feature provides one- or two-button speed dialing usingprogrammable buttons at which you have previously stored numbers.

3.3 Using Dial By NameThe Dial By Name feature provides an index of names for you to searchthrough. When you select a name in the index, the system wi

3.4 Redialing A Previously Dialed NumberIf the last number you have called is busy or is not answering, you canredial it once or initiate automatic re

3.4.2 Using The Automatic Redial FeatureIf your station has the multiple automatic redial feature enabled, you canplace up to 10 numbers in your telep

• To interrupt the redialing procedure so that you can scrollthrough numbers in your redial queue,NOTE: You can only do this if the multiple automatic

3.4.3 Storing Numbers For Redial• To permanently store a number you’ve just dialed,1. Press SAVE.2. Select unused programmable button location.3. Pres

3.5 Using Line GroupsSome systems have telephone lines arranged into line groups. These linegroups are available at each telephone. Your attendant can

3.6 Waiting For A Line (Queuing)If all the lines in a line group are busy, you can place your telephone in aqueue to await an idle line. When you shar

3.7 Making Intercom CallsYou can dial an intercom extension manually from the dial pad orautomatically using a direct station select (DSS) button that

3.8 Camping On At A Busy StationAnd Waiting For An Automatic CallbackIf you call another station and receive a busy signal or a Do Not Disturbtone, yo

4PlacingCallsOnHold... 4–14.1 HoldingCalls... 4–14.2 HandlingHoldRecalls...

3.9 Camping On At An Idle StationAnd Waiting For An Automatic CallbackIf you call another station and hear ringing but receive no answer, youcan press

• To answer a call-waiting tone if you receive one while on a call,1. Hear short tone burst in receiver.2. Either place current call on hold or comple

3.12 Making A Subdued Off-HookVoice Announcement (SOHVA)You can make a subdued voice announcement to another station that isoff-hook and busy on a cal

Placing Calls On Hold4.1 Holding CallsYou can place a call on hold and retrieve it later. With a regular hold, youcan pick up the held call at your te

• To place a call on hold,1. Press HOLD.• To retrieve a held call,1. Press line button of the held call (with flashing light),—OR—press TAP.NOTE: Unle

• To retrieve a held call at another station,1. Press INTERCOM.2. Dial #90.3. Dial extension number of station to receive held call.4. Answer call.Oft

4.2 Handling Hold RecallsAfter a call has been on hold for the period of time (set by the installer ofyour system), the system will cause four quick h

4.3 Parking CallsYou can place a call on hold in the system so that it can be answeredfrom any station that does not have a line appearance for the ca

4.4 Handling Park RecallsWhen a parked call times out of the system, it will return to yourtelephone in the form of a park recall (you will hear four

Transferring Calls5.1 Transferring Calls—ScreenedYou can answer a call at your LCD speakerphone and transfer it toanother telephone. If you first iden

7.19 Using Direct InwardSystemAccess(DISA)... 7–177.20 Using The Auxiliary Jack ... 7–207.21 Using The Tra

• If the intercom party is busy, take one of the following steps (ifmade available at your telephone by installer programming):1. Press RECON to recon

5.2 Transferring Calls—UnscreenedYou can answer a call at your LCD speakerphone and transfer it toanother telephone. If you transfer the call without

5.3 MakingAHotTransferA hot transfer is a type of screened transfer. To perform a hot transfer,you voice announce the transfer over the speaker of the

5.4 Transferring Calls Using Quick TransferWhen the quick transfer method has been programmed by the installer, itallows you to do an automatic screen

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Conferencing Calls6.1 Conferencing Telephones TogetherWhen you join your LCD speakerphone together with several othertelephones on the same call, the

• To retrieve a line from hold and bring that party back into theconference,1. Press TRANSFER/CONFERENCE.2. Press line button.3. Press TRANSFER/CONFER

Using The OtherTelephone Features7.1 Adjusting The Display ContrastYou can adjust the contrast of the display to darken or lighten it for bestviewing.

• To un-block voice-announced calls,1. Press OPTIONS.2. Press VAB.3. Press OFF.4. Press SPEAKER to end.7.3 Displaying Status Of BusyLines and Stations

7.4 Displaying Button Functions (Button Query)You can cause the display to identify the function of each button on yourtelephone. This is useful when

10.11 Transferring The Attendant CallsTo The Alternate Attendant Telephone ... 10–2210.12 Using The Overflow Transfer ... 1

7.6 Entering Account CodesIf the installer has arranged your system for account code entry*, yourdisplay may prompt you to enter an account code befor

7.7 Entering Authorization CodesAuthorization codes give you a walking class of service option. Walkingclass of service provides you with the mobility

• To unlock your telephone,1. Press LOCK.2. Dial your authorization code (remember, include any pauses thatyou inserted when you locked your telephone

• To cancel call forwarding,1. Press OPTIONS.2. Press NEXT until the CFWD option appears.3. Press CFWD.4. Press CLR to disable call forwarding.5. Pres

7.10 Making A Call Non-Private (Privacy Release)It is often the case that telephones will share line appearance for one ormore lines. When a person in

7.11 Monitoring A ConversationBetween Two Telephones (Service Observing)If your LCD speakerphone provides the installer–programmed serviceobserving fe

7.12 MutingYourTelephoneBy using the MUTE button, you can block transmission of your voice tothe distant party. You can do this whether you are using

• To send a paging announcement,1. Lift handset.2. Press INTERCOM,thendial70–77 for zones 1–8 (in the defaultmode, zone 1 (code 70) provides an all-ca

7.14 Setting A Do Not DisturbCondition At Your StationThis feature keeps calls from ringing at your LCD speakerphone andmakes your station appear to b

7.15 Setting The Volume ControlThe volume control on your telephone is a multipurpose control you canuse to set the volume (loudness) of the ringer, t

Introducing TheLCD Speakerphone1.1 Using This GuideThis user’s guide describes your LCD speakerphone and tells youhow to use it.The sections in this i

• There are eight speaker loudness levels. Set these levels for thecurrent call as follows:1. While on a call and in speakerphone mode, press the VOLU

• To set a permanent speaker, headset, handset, or group listeningloudness for all future calls,1. Press INTERCOM.2. Activate speaker, headset, handse

7.17 Switching The Dialing ModeBetween Pulse And ToneIf the telephone service in your locality is pulse (rotary dialing), theinstaller arranges your t

• To turn the music off,1. Press OPTIONS.2. Press MUSIC.3. Press CLR.4. Press SPEAKER to end (the SPEAKER light turns off whenbackground music is off)

NOTE: DISA is not recommended for use on loop start lines withoutdisconnect supervision. While DISA will function, Comdialwill not be liable for its p

System Features Available To DISA Callers Default Dialing CodeAccount code entry ✳04Automatic route selection access 9Call waiting on busy ✳6Do not di

7.20 Using The Auxiliary JackNOTE: Only the 8024S telephone has an auxiliary jack. All othermodel telephones use the handset jack to plug in a headset

• Program the enable/disable buttons (at any blank programmablebutton location) as follows:1. Press OPTIONS.2. Press NEXT until the FEAT option appear

7.21 Using The Tracker Paging SystemThe Tracker Paging System option allows you to send call back andparked call messages to Tracker pagers assigned t

• To use Tracker to transfer a call to a park orbit for retrieval andtransmit the call’s park orbit code and caller ID information (ifavailable),1. An

8 Sending And Receiving Non-Verbal MessagesYou can program many of the buttons on your telephone toenhance the unit’s versatility and usability. These

7.22 Using E and M Tie LinesE & M tie line operation is typically used in applications where onegroup of users often need to call parties located

6. Press TAP button to rejoin the transferred call.7. After rejoining the conference, press # to place the call on holdagain (creating another unatten

• To drop out of a conference call between you and two outsidelines (creating an unsupervised conference),1. Hand up (lines remain lighted and in use

• To deactivate CFOS,1. Press CFOS interactive button,—OR—press CFOS preprogrammed button or press INTERCOM anddial ✳ 56.• To join an active CFOS call

7.24 Mark Problem LineYour programmer can arrange the system so that you can mark a line thatis not functioning properly. You do this by pressing a pr

7.25 Automatic Set RelocationIf your installer has equipped your system with automatic set relocation,when you move your telephone to a new location,

7.26 Using The IMIST ModuleImpact SCS 8324F-**, 8324S-**, and 8312S-** speakerphones equippedwith the optional IMIST module can support an IST device

7.27 Using The Caller ID FeatureThe Caller ID feature allows you to view incoming call numbers beforeyou answer them. Incoming call numbers flash in t

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Sending And ReceivingNon-Verbal Messages8.1 Message Waiting Light and MessagingIf the system installer designates your LCD speakerphone as a centralme

1.2 Using Your SpeakerphoneWhen using your speakerphone, the microphone and loudspeakerare farther away from you than when you use a handset. Both the

• To turn off the message waiting light at a busy or idle station,1. Press INTERCOM.2.Dial# 3.3. Dial extension number of station that was alerted. Th

8.2 Sending LCD MessagesYou can set system-supplied messages at your station to be received anddisplayed by a calling LCD speakerphone. These messages

LCD MESSAGE LIST(Write the attendant supplied messages here.)Dial Code Message01 Back at (default message 1)02 Call (default message 2)03 Ask them to

8.3 Sending Response MessagesBy programming one or more RESPONSE MESSAGE buttons on yourLCD speakerphone, you can respond with a variety of messages t

• To send an LCD message to a caller who has initiated a SOHVAor intercom call from another LCD telephone,1. Hear the SOHVA tone or voice announcement

ProgrammingYour Telephone9.1 Programming For Speed DialingSpeed dialing is a feature that lets you:•store and dial lengthy numbers using one or two bu

Speed Dial Numbers(Programmable Buttons)11321431541651761871982092110 2211 2312 24Personal Speed Dial Numbers(Keypad Buttons)16273849510Programming Yo

9.2 Storing Speed Dial Numbers• To store an outside number as a speed dial number, follow thedisplay prompts and proceed as follows:NOTE: Programming

9.3 Storing DSS Numbers•To store an intercom number as a DSS number,NOTE: Storing DSS numbers at button locations will overwrite anypreviously stored

9.4 Using The Feature ButtonsYou can create feature access buttons to make operation easier. To dothis, use the interactive buttons to select the feat