Comdial CONVERSip EP100 Guide de l'utilisateur

CONVERSip EP100G-L12 / EP100G-I12EndpointUser Guide

Contentsx Comdial Feb ‘052.4 Holding Calls ...332.4.1 Handling Hold Recalls...

Other Advanced Features 100 Comdial Feb ‘057.12 Automatic Set Relocation (EP100G-L12 only)If your installer has equipped your EP100G-L12 with automat

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 1012. Press INTERCOM. 3. Dial 70 through 77 for zones 18.Note: Zone 1 (code 70) provides an all-call f

Other Advanced Features 102 Comdial Feb ‘053. To scroll through the lists of numbers, press the NEXT or PREV buttons.4. To display the time of a ca

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 103APPENDIX A FEATURE ACCESS CODESThis chart provides you with a quick reference guide of the feature dial

Feature Access Codes104 Comdial Feb ‘05Call Park, Orbit 910-990INTERCOM + * + 910 to 999 Call Park, Pickup INTERCOM + # + 910 to 999Call Pickup,

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 105Line Pick Up From Any Station, All ZonesINTERCOM + 69Meet-Me Answer PageINTERCOM + 78Message Waitin

Feature Access Codes106 Comdial Feb ‘05The following table details several unique dialing codes that are only applicable to single line proprietary an

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 107APPENDIX B DISPLAY ABBREVIATIONSThis table identifies the interactive button abbreviations that appear

Display Abbreviations108 Comdial Feb ‘05CAMP Camp On Calls you when busy station becomes idle. When chosen as a feature, stores a button that enables

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 109FEAT Feature Presents several different features you can store at programmable buttons for later use.GP

Feb ‘05 Comdial xiEP100G-L12 / EP100G-I12 User3.6 Advanced Camping On Options...473.6.1 Camping On - Idle Station,

Display Abbreviations110 Comdial Feb ‘05PARK Park Orbit When chosen as a feature, stores a button that provides one-button parking of calls.PCKUP Pick

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 111TAKE MSG Take A Message Sends a non-verbal response to a SOHVA caller so they know to take a message fr

Display Abbreviations112 Comdial Feb ‘05This Page Intentionally Left Blank

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 113APPENDIX C SPEAKERPHONE CHARACTERISTICSWhen using your EP100G-L12/EP100G-I12, the microphone and louds

Speakerphone Characteristics114 Comdial Feb ‘05C.2 Speakerphone User Guidelines• During the echo training mode, both parties cannot talk at the same

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 115• When both you and the distant party use speakerphones, the sound-activated switches can occasionally

Speakerphone Characteristics116 Comdial Feb ‘05This Page Intentionally Left Blank

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 117APPENDIX D FEATURE NETWORKING SUPPORTThe table below shows all the features available on Set 15A and l

Feature Networking Support118 Comdial Feb ‘05ANS Detect Originating Comdial Across NetworkARS Both Comdial Across NetworkNodeN/A None Local NodeAttend

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 119Call Forward Default ForwardTerminating Comdial Across NetworkNode/StationCall Forward All ImmediateTer

Contentsxii Comdial Feb ‘056. PROGRAMMING ...736.1 DSS Numbers ...

Feature Networking Support120 Comdial Feb ‘05Dist Ring Terminating None Local Node/StationDial by Name Originating None Local Node/StationDirected Sta

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 121Feature NumberingLocal NodeGroup Listen Terminating None Across NetworkNode/StationHands Free Both None

Feature Networking Support122 Comdial Feb ‘05Line Group Both None Local or Network ChannelsNodeLine MonitoringBoth Comdial Local NodeLine Names Both C

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 123Prime Line Originating None Local Node/StationPrivacy Terminating None Local Node/StationPulse Set On O

Feature Networking Support124 Comdial Feb ‘05Silent for RingingBoth None Local Node/StationSLPS—Brokers ModeBoth None LocalSLPS—Dial Saved NumberOrigi

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 125(with limitations)Hub onlyStation Names Both None Across NetworkNode/StationStation State QueryOriginat

Feature Networking Support126 Comdial Feb ‘05This Page Intentionally Left Blank

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 127APPENDIX E GLOSSARYAAccount CodeA group of numbers, up to 16 digits in length, entered by station users

Glossary128 Comdial Feb ‘05Automatic Route Selection (ARS)ARS allows the system to automatically select the least costly line group available to a sta

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 129Call TransferTransferring a call from one station to another. The transfer can be screened, i.e., you f

Feb ‘05 Comdial xiiiEP100G-L12 / EP100G-I12 User7.10 Changing the Default Volume Control ...987.11 Programmed Button Display

Glossary130 Comdial Feb ‘05Digital Voice Announcing (DVA)The DVA is a line-powered device that provides voice prompts for auto-attendant and transfer,

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 131Exclusive HoldOnly the telephone placing the call on hold can retrieve it.Executive Override Breaking i

Glossary132 Comdial Feb ‘05LLast Number RedialingAutomatically dialing the last number dialed.LCDLiquid Crystal Display; the alphanumeric display of

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 133OOperator StationAlso known as the attendant station, this system station is pro-grammed to ring when u

Glossary134 Comdial Feb ‘05RResponse MessagingResponding non-verbally to a calling station by pressing a pro-grammed button that sends a message to th

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 135Subdued Off-Hook Voice Announce (SOHVA)A private announcement that can be made to a busy party which th

Glossary136 Comdial Feb ‘05UUnscreened Call TransferAllows users to transfer line or intercom calls from one station or group to another without first

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 137INDEXAAccount Codesentering for incoming calls 94entering for outgoing calls 94activate CFOS 57adjust t

Index138 Comdial Feb ‘05GGlossary 127Group Call Pickup 36group listening loudness levels 97Hhandset loudness levels 96headset loudness levels 96headse

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 139SScreened Call Transfers 63scroll through numbers in your redial queue 88send an LCD message 71set remi

Contentsxiv Comdial Feb ‘05This Page Intentionally Left Blank

GCA70-412 Rev 1 February, 2005

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 151. OVERVIEWCongratulations and thank you for using a Comdial endpoint! Your EP100G-L12/EP100G-I12 Spe

Overview16 Comdial Feb ‘05Note: The EP100G-L12 and the EP100G-I12 are identical in appearance. To differentiate which model you have, turn the endpo

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 171.1 Speakerphone ButtonsHold Button (HOLD)• Places a line or intercom call on hold.• Stores pauses in

Overview18 Comdial Feb ‘05Shift Button (SHIFT)Allows you to enter a second tier for storing and/or automatically dialing speed dial numbers. (That is

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 191.2 Speakerphone Display LightsThe lights (LEDs) on your EP100G-L12/EP100G-I12 indicate the status of l

ii CONVERSip EP100G-L12 / EP100G-I12 EndpointUser GuideThis manual supports the EP100G-L12 and EP100G-I12 models on MP5000 and FXII systems.CONVERSip

Overview20 Comdial Feb ‘05Next to a fixed feature or programmable feature button• Steady red = the feature is on.• Steady off = the feature is off.N

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 211.3 Using the Large Screen DisplayYour EP100G-L12/EP100G-I12 has a large screen display consisting of s

Overview22 Comdial Feb ‘051.4 Setting Up Your SpeakerphoneWhen your new EP100G-L12 or EP100G-I12 arrives, the system installer unpacks it and connect

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 23To adjust the pedestal, perform the fol-lowing steps.1. Grasp the rear of the pedestal base firmly with

Overview24 Comdial Feb ‘052. Speak toward the endpoint to answer the call.3. Press SPEAKER to end the call.Note: For more tips and information on E

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 251.4.4 SETTING A PERSONAL RING TONEYou can choose one of eight different ring tones for your endpoint.

Overview26 Comdial Feb ‘05Note: If you set the ringer to the OFF position, your endpoint sounds a short ring burst once for each call you receive at

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 27When you hear intercom ringing (two short bursts), press INTERCOM and speak toward the endpoint (or lift

Overview28 Comdial Feb ‘05This Page Intentionally Left Blank

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 292. ANSWERING CALLS 2.1 Answering Outside CallsWhen an outside call rings at your station, the LCD scre

Feb ‘05 Comdial iiiEP100G-L12 / EP100G-I12 UserThis equipment has been tested and found to comply with the limits for a Class B digital device, pursua

Answering Calls 30 Comdial Feb ‘05After you have answered an outside call at your station, your LCD displays Hold, Transfer, Conference, Group Listen

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 312.2 Answering Intercom (Internal) CallsAn intercom call is one that is made from one system endpoint to

Answering Calls 32 Comdial Feb ‘052.3 Night-Transferred Calls - Line Access From Any StationThe system attendant can transfer incoming calls to a par

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 332.4 Holding CallsYou can place a call on hold and retrieve it later. With a regular hold, you can pick

Answering Calls 34 Comdial Feb ‘05If the call is on exclusive hold, it reverts to manual hold after the hold recall period.If a held line is recalling

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 352.4.3 SELECTING SPECIFIC HELD CALLS Often, you may have more than one call on hold at your station. Yo

Answering Calls 36 Comdial Feb ‘05 2.5.1 GROUP CALL PICKUPThe installer often arranges several endpoints together in a user group. If your endpoint

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 374. Speak toward the endpoint or lift the handset if you want prvacy. 2.5.3 MONITORED STATION PICKUPYo

Answering Calls 38 Comdial Feb ‘052.6 Receiving Subdued Off-Hook Voice Announcements (SOHVA)2.6.1 HANDLING AN INCOMING SOHVAThis feature allows an i

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 39To respond to a SOHVA by blocking, select BLOCK when you hear SOHVA tone. The system then disconnects t

iv Comdial Feb ‘05IntroductionThis Page Intentionally Left Blank

Answering Calls 40 Comdial Feb ‘055. Select EXIT to end. Caller ID (Automatic Number Identifica-tion)When installed by system programming, the Caller

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 413. MAKING CALLS 3.1 Making Outside CallsYou can manually dial a number over any endpoint line you sele

Making Calls 42 Comdial Feb ‘053.2.1 TONE FIRSTThe following instructions assume a tone-first setting. You can change a call to voice announce signa

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 433.3 Automatic DialingThis feature provides one- or two-button speed dialing using pro-grammable buttons

Making Calls 44 Comdial Feb ‘05Note: If you are already on a line, you must press SHIFT before dial-ing the personal or system speed dial numbers tha

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 45To store a number while you are on a call (if available), perform the following steps.1. Press the prog

Making Calls 46 Comdial Feb ‘05To cancel the call back before your endpoint sounds the tone bursts, press INTERCOM and dial #6 or select CLEAR.To camp

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 473.6 Advanced Camping On Options3.6.1 CAMPING ON - IDLE STATION, AUTOMATIC CALLBACKIf you call another

Making Calls 48 Comdial Feb ‘05To camp on at a station for which you hear ringing but receive no answer, select Call Back. Call Back then occurs afte

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 49To answer a call-waiting tone if you receive one while on a call, perform the following steps.1. Hear t

Feb ‘05 Comdial vEP100G-L12 / EP100G-I12 UserRevision HistoryVersion Changes Date01 Initial Release 2/24/05

Making Calls 50 Comdial Feb ‘05This Page Intentionally Left Blank

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 514. ADVANCED CALL HANDLING 4.1 Waiting For a Line (Queuing)If all the lines in a line group are busy, y

Advanced Call Handling 52 Comdial Feb ‘05Note: When setting up a conference call with outside lines and internal endpoints, you must call the outside

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 53To retrieve a line from hold and bring that party back into the con-ference, perform the following steps

Advanced Call Handling 54 Comdial Feb ‘054.3 Call Forwarding 4.3.1 FORWARDING A CALLYou can forward the calls that normally ring at your endpoint

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 551. Select OPTIONS.2. Select Programming.3. Select NEXT.4. Select Call Forwarding.5. Choose one of t

Advanced Call Handling 56 Comdial Feb ‘05To cancel call forwarding, select CLEAR.4.3.2 DIVERTING ALL INCOMING CALLS TO ANOTHER STATIONCall diverting

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 574.4 Call Forward Outside System (CFOS)If enabled by your installer, the Call Forward Outside System (CF

Advanced Call Handling 58 Comdial Feb ‘058. Follow the instructions on the LCD display and then select DONE, or do nothing and let the previously se

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 594.5 Parking Calls4.5.1 PARKING A CALLYou can place an intercom or outside call on hold in the system s

vi Comdial Feb ‘05IntroductionThis Page Intentionally Left Blank

Advanced Call Handling 60 Comdial Feb ‘053. Remember the code for later use or make it known to those who need to know it in order to retrieve the ca

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 614.6 Transferring CallsThere are 5 different transfer options available:• screened transfer—you announc

Advanced Call Handling 62 Comdial Feb ‘05Hot Transfer Personnel who must receive speakerphone calls in a hands-free mode.1. Press TRNS/CONF2. Dial E

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 634.6.1 SCREENED TRANSFERSYou can answer a call at your endpoint and transfer it to another station. If

Advanced Call Handling 64 Comdial Feb ‘05• Select Callback to camp-on at the called station.• Select Voicemail to connect the caller to the busy par

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 65If an unscreened transfer call is not answered and recalls to your endpoint, you can take one of the fol

Advanced Call Handling 66 Comdial Feb ‘05To do a quick screened transfer, perform the following steps.1. Answer the call.2. Dial the intercom number

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 675. NONVERBAL MESSAGING 5.1 LCD Message DeliveryYou can set system-supplied messages at your station to

Nonverbal Messaging 68 Comdial Feb ‘05To turn off the message and your intercom light, select CLEAR.Dialing Code TableCharacter Dialing Code Character

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 69LCD Message ListDial Code Message01 Back at (default message 1)02 Call (default message 2)03 Ask them

Feb ‘05 Comdial viiEP100G-L12 / EP100G-I12 UserIntroductionThis manual describes how to use the CONVERSip EP100 endpoint, models EP100G-L12 and EP100G

Nonverbal Messaging 70 Comdial Feb ‘055.2 Message Waiting Light and MessagingIf the system installer programs your EP100G-L12/EP100G-I12 to allow mes

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 71To receive a message at an alerted station, perform the following steps.1. Observe the flashing message

Nonverbal Messaging 72 Comdial Feb ‘05To send an LCD message to a caller who has initiated a SOHVA or intercom call from another LCD endpoint, perform

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 736. PROGRAMMING 6.1 DSS NumbersStoring another station extension number at a DSS/BLF program-mable loca

Programming 74 Comdial Feb ‘056.2 Speed Dial NumbersSpeed dialing is a feature that lets you store and dial frequently called numbers using one or tw

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 75To store an outside number as a speed dial number, perform the following steps.1. Select OPTIONS.2. Se

Programming 76 Comdial Feb ‘058. Dial a number (up to 16 digits long, including * and # if needed).9. Select DONE to store the num-ber.10. Repeat t

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 77selecting a button, select Show Empty Locations to display unused feature buttons (green lights). To di

Programming 78 Comdial Feb ‘056.3.1 LCD FEATURE BUTTONSYou can create feature access buttons to make operation easier. To do this, use the interacti

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 79• Auxiliary Ringer (ARING) selects auxiliary ringer operation through the auxiliary jack (EP100G-L12 on

viii Comdial Feb ‘05Introduction• Press Page Up or Page Down.• Press and hold the Shift and Ctrl keys simultaneously.In contrast, the following sent

Programming 80 Comdial Feb ‘05• Group Listen (Group Listen) allows others to hear a conversation over the endpoint speaker while you use the handset

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 81• Volume Save (Volume Save) allows the preset volume level to be saved.Programming of the feature acces

Programming 82 Comdial Feb ‘05To set a reminder alert at your endpoint, perform the following steps.1. Select OPTIONS.2. Select Programming.3. Sele

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 83To respond to an alert after it sounds, choose one of the following.• Select CLEAR to turn off the aler

Programming 84 Comdial Feb ‘05For example, dial #0001290405 for time 01:45.• For the Call message, dial the code for endpoint number where you can be

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 857. OTHER ADVANCED FEATURES 7.1 Background MusicIf the telephone system supplies background music, you

Other Advanced Features 86 Comdial Feb ‘057.2 Line GroupsSome systems have telephone lines arranged into line groups which may be accessed for outsid

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 87To enable DND, proceed as follows.1. Select OPTIONS.2. Select Programming.3. Select Do Not Disturb.4.

Other Advanced Features 88 Comdial Feb ‘05To use the automatic redial feature to redial a busy or unanswered number, perform the following steps.1. W

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 89To interrupt the redialing procedure so that you can scroll through numbers in your redial queue, perfor

Feb ‘05 Comdial ixEP100G-L12 / EP100G-I12 UserTABLE OF CONTENTSINTRODUCTION ...VIIAudience

Other Advanced Features 90 Comdial Feb ‘05To track a called party after receiving a ring no answer, perform the following steps.1. Make an intercom c

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 913. If the called station does not answer or is busy, select TRACK.4. Hear a confirmation beep (tracker

Other Advanced Features 92 Comdial Feb ‘05The EP100G-I12 speakerphone is equipped with an auxiliary jack that provides an interface for a headset only

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 935. Press a blank programmable but-ton location to serve as enable/disable button for the feature you ha

Other Advanced Features 94 Comdial Feb ‘057.7 Account CodesIf the installer has arranged your system for account code entry, your display may prompt

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 957.8 Dial By NameThe Dial By Name feature provides an index of names for you to search through. When yo

Other Advanced Features 96 Comdial Feb ‘05mode.Note: When the call ends, the system resets the loudness of all future calls to the programmed (defaul

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 977.9.4 SETTING HEADSET VOLUME LEVELThere are eight headset loudness levels that you can set for the curr

Other Advanced Features 98 Comdial Feb ‘057.9.7 MUTING YOUR ENDPOINTBy using the MUTE button, you can block transmission of your voice to the distant

EP100G-L12 / EP100G-I12 UserFeb ‘05 Comdial 997.11 Programmed Button Display7.11.1 BUTTON FUNCTIONS DISPLAY (BUTTON QUERY)You can cause the display