Comdial and FXT Guide de l'utilisateur

CONVERSip EP100 Digital EndpointUser GuideThis manual is provided to you by ElectSys; a certified dealer that installsand supports Comdial systems.

x Comdial Sept ‘04IntroductionThis Page Intentionally Left Blank

Display Abbreviations102 Comdial Sept ‘04BKSP Backspace While programming a speed dial number, back-space erases an incor-rect entry.CALL Call Calls a

CONVERSip EP100 UserSept ‘04 Comdial 103DND Do Not Disturb Makes your station appear busy to other sta-tions. When chosen as a feature, stores a butto

Display Abbreviations104 Comdial Sept ‘04NEXT Next Display Shows the next display.MUSIC Background Music Turn on the background music at your station.

CONVERSip EP100 UserSept ‘04 Comdial 105RING Ring Tone Select different ringing tones.SAVE Save Number Permanently saves last number you dialed. When

Display Abbreviations106 Comdial Sept ‘04This Page Intentionally Left Blank

CONVERSip EP100 UserSept ‘04 Comdial 107APPENDIX C FEATURE NETWORKING SUPPORTThe table below shows all the features available on Set 15A or later. It

Feature Networking Support108 Comdial Sept ‘04ANI DNIS (passed across the network but must be enabled per node)Originating Comdial/QSIGLocal (display

CONVERSip EP100 UserSept ‘04 Comdial 109Button, ProgramableBoth Comdial Across Network (with limitations)Node/StationCall Costing Originating None Acr

Feature Networking Support110 Comdial Sept ‘04CFOS Both None Local Node/StationClock Set Local NodeConference Both Comdial/QSIGAcross Network (with li

CONVERSip EP100 UserSept ‘04 Comdial 111DNIS (passed across the Network but must be enabled per node)Both Comdial Local (display phones)NodeDSS/BLF Bo

Sept ‘04 Comdial xiCONVERSip EP100 UserIntroductionThis manual describes how to use the CONVERSip EP100 telephone, models EP100-12 and EP-100-24. Thi

Feature Networking Support112 Comdial Sept ‘04Hunt Group (can access Hunt group across Network but members must be local to each other)Terminating Com

CONVERSip EP100 UserSept ‘04 Comdial 113Line Names Both Comdial/QSIGAcross NetworkNodeLine Queue Both NoneLock Both None Local Node/StationLocation Co

Feature Networking Support114 Comdial Sept ‘04Pulse Set On Originating None Local NodeQuery (button)Originating None Local Node/StationQueue Terminati

CONVERSip EP100 UserSept ‘04 Comdial 115Silent for RingingBoth None Local Node/StationSLPS—Brokers ModeBoth None LocalSLPS—Dial Saved NumberOriginatin

Feature Networking Support116 Comdial Sept ‘04System Speed DialBoth None Across NetworkNodeStation Monitoring (DSS/BLF)Both Comdial Across Network(wit

CONVERSip EP100 UserSept ‘04 Comdial 117Vo i c e Announce BlockTerminating Comdial Across NetworkNode/StationSerial WP IntegrationAcross NetworkHub a

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CONVERSip EP100 UserSept ‘04 Comdial 119APPENDIX D GLOSSARYAAccount CodeA group of numbers, up to 16 digits in length, entered by station users during

Glossary120 Comdial Sept ‘04Automatic Route Selection (ARS)ARS allows the system to automatically select the least costly line group available to a st

CONVERSip EP100 UserSept ‘04 Comdial 121Call ParkPlacing an active call at a particular telephone in system hold (park orbit) and retrieving it by any

xii Comdial Sept ‘04Introduction• Press Page Up or Page Down.• Press and hold the Shift and Ctrl keys simultaneously.In contrast, the following sent

Glossary122 Comdial Sept ‘04DData Interface Unit (DIU)This optional unit provides connections for your standard multiline digital telephone and Indust

CONVERSip EP100 UserSept ‘04 Comdial 123Direct Station Selection/Busy Lamp Field (DSS/BLF)Programmable buttons which allow the user one button to plac

Glossary124 Comdial Sept ‘04Executive Override Breaking into a conversation at a busy called telephone. This intrusion is announced by several quick t

CONVERSip EP100 UserSept ‘04 Comdial 125LCDLiquid crystal display; the alphanumeric display of several Comdial Digital Telephone models.Line GroupsPr

Glossary126 Comdial Sept ‘04OOperator StationAlso known as the attendant station, this system station is programmed to ring when users dial the operat

CONVERSip EP100 UserSept ‘04 Comdial 127QQueueMethod by which a station user waits for an available line by dialing a code and waiting for the system

Glossary128 Comdial Sept ‘04Speed DialingAutodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed by only one s

CONVERSip EP100 UserSept ‘04 Comdial 129Toll RestrictionClass of service feature by which the system allows or denies outgoing calls to selected users

Glossary130 Comdial Sept ‘04ZZone PagingPaging through the intercoms of some stations or departments in the system.

CONVERSip EP100 UserSept ‘04 Comdial 131INDEXAAccount Codes 76, 89all-call 95All-Call Paging 95Answering Calls 29, 30, 31answering calls at night 49an

CONVERSip EP100 UserSept ‘04 Comdial 151. OVERVIEWBefore you start using your CONVERSip EP100 digital endpoint, take a quick look at its layout. The

Index132 Comdial Sept ‘04Group Listening 76, 92Hhandling hold recalls 32handling multiple calls on hold 33handling ring no answer calls 52Handset, set

CONVERSip EP100 UserSept ‘04 Comdial 133Saved Number Redial 37, 77selecting 81selecting a line 82selecting a personal tone 24selecting from default me

GCA70-410 Rev 1 Sept ‘04

Overview16 Comdial Sept ‘04The EP100-24 and EP100-12 models are identical except for the number of programmable buttons available.Figure 1-2 EP100-12

CONVERSip EP100 UserSept ‘04 Comdial 171.1 Understanding the Basic FunctionsYour EP100 provides many versatile features for your use. These fea-ture

Overview18 Comdial Sept ‘041.1.1 YOUR EP100’S BUTTONSButton What it DoesSoft Keys • Provide quick and easy access to system features• Provide strai

CONVERSip EP100 UserSept ‘04 Comdial 19SHIFT• Allows you to enter a second tier for storing and/or automatically dialing speed dial numbers. (That i

Overview20 Comdial Sept ‘041.1.2 EP100 DISPLAY LIGHTSThe lights (LEDs) on your EP100 indicate the status of lines, features, and intercoms.Busy Lamp

CONVERSip EP100 UserSept ‘04 Comdial 21:Fixed Feature or Programmable Feature Button• Steady red = the feature is on.• Steady off = the feature is o

ii CONVERSip EP100 Digital EndpointUser GuideThis manual supports models EP100-12 and EP100-24.CONVERSip, EP100 Digital Endpoint, EP100-12, and EP100

Overview22 Comdial Sept ‘041.2 Positioning Your EP100When your new EP100 arrives, the system installer unpacks the phone and connects the line cord t

CONVERSip EP100 UserSept ‘04 Comdial 232. Lift the telephone upward with one hand and raise the tele-phone supporting arms upward with your other hand

Overview24 Comdial Sept ‘041.4 Setting a Personal Ringing ToneYou can choose one of many different ring tones for your telephone. Often, when severa

CONVERSip EP100 UserSept ‘04 Comdial 253. Lift handset.4. Press the VOLUME Up or VOLUME Down button once for each change in handset volume that you de

Overview26 Comdial Sept ‘042. Dial extension number (called telephone rings or tone is heard).3. Speak toward telephone or lift handset if privacy is

CONVERSip EP100 UserSept ‘04 Comdial 27• Place the telephone on a hard surface and away from table edges. Do not place the telephone in corners or e

Overview28 Comdial Sept ‘04

CONVERSip EP100 UserSept ‘04 Comdial 292. ANSWERING CALLS 2.1 Answering Outside CallsWhen an outside call rings at your station, the LCD screen disp

Answering Calls 30 Comdial Sept ‘042.2 Answering Intercom CallsYour station receives intercom calls in one of two ways depending upon system programm

CONVERSip EP100 UserSept ‘04 Comdial 312.3 Night-Transferred Calls - Line Access From Any StationThe system attendant can transfer incoming calls to

Sept ‘04 Comdial iiiCONVERSip EP100 UserTABLE OF CONTENTSINTRODUCTION ... XIAudience Desc

Answering Calls 32 Comdial Sept ‘04To retrieve exclusive hold,1. Press line button of held call (with winking green light), or press TAP.2. Speak towa

CONVERSip EP100 UserSept ‘04 Comdial 333. Dial extension number of station where call is currently on hold.4. Press DSS/BLF button or TAP to answer ca

Answering Calls 34 Comdial Sept ‘041. Press INTERCOM.2. Dial *4.3. Dial extension number of ringing telephone.4. Speak toward telephone, or lift hand

CONVERSip EP100 UserSept ‘04 Comdial 352.6 Receiving Subdued Off-Hook Voice Announcements (SOHVA)This feature allows an intercom caller to break into

Answering Calls 36 Comdial Sept ‘04To respond to a SOHVA verbally,1. Select and hold REPLY or press MUTE.2. Speak into handset. Distant party cannot

CONVERSip EP100 UserSept ‘04 Comdial 372. Select NEXT until VAB appears.3. Select VAB.4. Select ON to block (or OFF to unblock).5. Press SPEAKER to en

Answering Calls 38 Comdial Sept ‘041. Select the programmed CALLER ID button on your telephone. Your LCD will display the calling number, date, and ti

CONVERSip EP100 UserSept ‘04 Comdial 393. MAKING CALLS 3.1 Making Outside CallsYou can manually dial a number over any telephone line you select. Or

Making Calls40 Comdial Sept ‘043.2 Making Intercom CallsThere are two methods for making an intercom call. One causes the called telephone to ring (t

CONVERSip EP100 UserSept ‘04 Comdial 413.3 Automatic DialingThis feature provides one- or two-button speed dialing using pro-grammable buttons at whi

Contentsiv Comdial Sept ‘042.5.3 Pickup For Monitored Stations ...342.6 Receiving Subdued Off-Hook Voice Announcements (

Making Calls42 Comdial Sept ‘043.4 RedialingFor instruction on using your system’s Automatic Redial feature, see Section 7.4, Automatic Redial.3.4.1

CONVERSip EP100 UserSept ‘04 Comdial 432. Press programmed SAVE NUMBER REDIAL button (system automatically dials the number that you saved earlier).3.

Making Calls44 Comdial Sept ‘043.6 Advanced Camping On Options3.6.1 CAMPING ON - IDLE STATION, AUTOMATIC CALLBACKIf you call another station and hea

CONVERSip EP100 UserSept ‘04 Comdial 453.6.2 CAMPING ON - BUSY STATION, WAIT FOR AN ANSWER (CALL WAITING)If the telephone you have called is busy, yo

Making Calls46 Comdial Sept ‘043. Lift handset to answer call.3.7 Sending Subdued Off-Hook Voice Announcements (SOHVA)You can make a private voice an

CONVERSip EP100 UserSept ‘04 Comdial 47Make a SOHVA announcement using the SOHVA button as follows.1. Make intercom call and hear busy tone. If calle

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CONVERSip EP100 UserSept ‘04 Comdial 494. ADVANCED CALL HANDLING 4.1 Waiting For A Line (Queuing)If all the lines in a line group are busy, you can

Advanced Call Handling 50 Comdial Sept ‘044.2 ConferencingWhen your telephone is joined together with several other telephones on the same call, the

CONVERSip EP100 UserSept ‘04 Comdial 51If you are involved in a conference call with two outside lines, you can drop out of this established conferenc

Sept ‘04 Comdial vCONVERSip EP100 User4.4 Call Forward Outside System (CFOS) ...544.5 Call Parking ...

Advanced Call Handling 52 Comdial Sept ‘044.3 Call Forwarding4.3.1 FORWARDING A CALLYou can forward the calls that normally ring at your telephone t

CONVERSip EP100 UserSept ‘04 Comdial 536. Dial extension number of telephone to receive your forwarded calls.7. Press SPEAKER to end. Display shows F

Advanced Call Handling 54 Comdial Sept ‘041. Hear ringing and/or see flashing line status light.2. Press programmed CALL FORWARD button (system immedi

CONVERSip EP100 UserSept ‘04 Comdial 558. Select outbound line (press line button, dial appropriate code, or do nothing and let previously selected li

Advanced Call Handling 56 Comdial Sept ‘044.5 Call Parking4.5.1 PARKING A CALLYou can place an intercom or outside call on hold in the system so tha

CONVERSip EP100 UserSept ‘04 Comdial 57To answer a park recall, select ANS. The call then connects to your station.To place a park recall on hold at y

Advanced Call Handling 58 Comdial Sept ‘044.6 Call Transferring4.6.1 SCREENED CALL TRANSFERSYou can answer a call at your EP100 and transfer it to a

CONVERSip EP100 UserSept ‘04 Comdial 59If the intercom party does not answer their telephone when ringing, take one of the following steps:1. Select R

Advanced Call Handling 60 Comdial Sept ‘044.7 Other Call Transferring Options4.7.1 HOT TRANSFERA hot transfer is a type of screened transfer. This

CONVERSip EP100 UserSept ‘04 Comdial 614.7.2 QUICK TRANSFERWhen the installer programs the quick transfer method on your tele-phone, you can deliver

Contentsvi Comdial Sept ‘047.3 Do Not Disturb Condition ...827.4 Automatic Redial...

Advanced Call Handling 62 Comdial Sept ‘04Call Transferring SummaryTransfer optionWhat are the sender’s actions after answering original call?How is

CONVERSip EP100 UserSept ‘04 Comdial 63Quick Transfer (with intro)1. Dial extension2. Announce call3. DisconnectIntercom ringing (two short bursts)

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CONVERSip EP100 UserSept ‘04 Comdial 655. NONVERBAL MESSAGING 5.1 LCD Message DeliveryYou can set system-supplied messages at your station to be rec

Nonverbal Messaging 66 Comdial Sept ‘04To turn off the message and your intercom light, press INTERCOM and dial #02.LCD MESSAGE LIST(Write the attenda

CONVERSip EP100 UserSept ‘04 Comdial 675.2 Message Waiting Light and MessagingIf the system installer designates your EP100 to have message-wait orig

Nonverbal Messaging 68 Comdial Sept ‘043. Dial extension number or press DSS/BLF button of station that was alerted. The message-waiting light of cal

CONVERSip EP100 UserSept ‘04 Comdial 692. If a scrolling Response Messaging was programmed, continue to press RESPONSE MESSAGE button and dial # when

Nonverbal Messaging 70 Comdial Sept ‘04This Page Intentionally Left Blank

CONVERSip EP100 UserSept ‘04 Comdial 716. PROGRAMMING 6.1 DSS NumbersStoring another station extension number at a DSS/BLF program-mable location al

Sept ‘04 Comdial viiCONVERSip EP100 UserThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to P

Programming 72 Comdial Sept ‘046.2 Speed Dial NumbersSpeed dialing is a feature that lets you store and dial frequently called numbers using one or t

CONVERSip EP100 UserSept ‘04 Comdial 734. Press programmable button or dial pad button (0–9) to choose storage location (remember, to access second le

Programming 74 Comdial Sept ‘046.3 Feature Access CodesIn addition to the system features which may be programmed using the soft keys, several other

CONVERSip EP100 UserSept ‘04 Comdial 756. Label button location.As you program numbers, fill in the identification strips on your tele-phone as well a

Programming 76 Comdial Sept ‘046.4 LCD Feature ButtonsYou can create feature access buttons to make operation easier. To do this, use the soft keys

CONVERSip EP100 UserSept ‘04 Comdial 77• Music Button (MUSIC)—allows you to enable or disable background music; also allows you to choose from two pr

Programming 78 Comdial Sept ‘046. Respond to any menu prompts associated with feature (see example for Pickup).7. Press programmable button for storag

CONVERSip EP100 UserSept ‘04 Comdial 796. Dial reminder time using the numbers on the dial pad (remem-ber to dial a zero before single digit times: 01

Programming 80 Comdial Sept ‘043. Press programmable button for RESPONSE MESSAGE but-ton location.4. Dial 005. Dial # to save programming.6. Press SPE

CONVERSip EP100 UserSept ‘04 Comdial 817. OTHER ADVANCED FEATURES 7.1 Background MusicIf the telephone system supplies background music, you can tur

viii Comdial Sept ‘04IntroductionThis Page Intentionally Left Blank

Other Advanced Features 82 Comdial Sept ‘047.2 Line GroupsSome systems have telephone lines arranged into line groups which may be accessed for outsi

CONVERSip EP100 UserSept ‘04 Comdial 83To enable DND, proceed as follows.1. Select OPTIONS.2. Select NEXT until the DND option appears.3. Select DND.

Other Advanced Features 84 Comdial Sept ‘04Note: The AUTOMATIC REDIAL button described in the following steps must have already been programmed by yo

CONVERSip EP100 UserSept ‘04 Comdial 85• Select NEXT to scroll to the next number in the queue.• Select EXIT to exit from the redial queue. To inter

Other Advanced Features 86 Comdial Sept ‘04When outside callers call into a system that has both a Tracker Paging option and a voice mail option insta

CONVERSip EP100 UserSept ‘04 Comdial 872. Press TAP to retrieve the displayed parked call.If you receive a parked call message on your Tracker pager,1

Other Advanced Features 88 Comdial Sept ‘04• The recorder mode allows you to send your voice and that of the distant party to a tape recorder.• The

CONVERSip EP100 UserSept ‘04 Comdial 89To disable an auxiliary mode, select enable/disable button. The light associated with button turns off and the

Other Advanced Features 90 Comdial Sept ‘042. Press INTERCOM (call is automatically placed on hold).3. Dial *04 and the account code, or press program

CONVERSip EP100 UserSept ‘04 Comdial 915. Select NEXT to display the sub-sequent names in the index until you reach the name you need.6. Select DIAL t

Sept ‘04 Comdial ixCONVERSip EP100 UserRevision HistoryVersi on Changes Date01 Initial Release 9/01/04

Other Advanced Features 92 Comdial Sept ‘04There are at least eight handset loudness levels that you can set for the current call. While on a call an

CONVERSip EP100 UserSept ‘04 Comdial 937.10 Default Volume ControlYou can set a permanent loudness level for any volume control setting. The level

Other Advanced Features 94 Comdial Sept ‘04To button query your telephone,1. Select OPTIONS.2. Select NEXT until the QUERY option appears.3. Select QU

CONVERSip EP100 UserSept ‘04 Comdial 95To maintain the extension number and programming features from the old location,1. Connect the telephone line c

Other Advanced Features 96 Comdial Sept ‘04At times other telephone users may page you with instructions to meet them on line (a Meet-Me page). You c

CONVERSip EP100 UserSept ‘04 Comdial 97APPENDIX A FEATURE ACCESS CODESThis chart provides you with a quick reference guide of the feature dialing code

Feature Access Codes98 Comdial Sept ‘04Call Park, Pickup INTERCOM + # + 910 to 999Call Pickup, Directed INTERCOM + *4 + extension numberCall P

CONVERSip EP100 UserSept ‘04 Comdial 99Meet-Me Answer PageINTERCOM + 78Message Waiting INTERCOM + *3 + extension numberINTERCOM + #3 + extensio

Feature Access Codes100 Comdial Sept ‘04Note: The dialing codes provided in this quick reference guide are default values. Your system installer has

CONVERSip EP100 UserSept ‘04 Comdial 101APPENDIX B DISPLAY ABBREVIATIONSThis chart identifies the soft key label abbreviations that appear on the EP10